High Quality Performance Management To Deliver A Quality Service

Requests for work.

CONCEPTS IN EDUCATION.

Initial discussion over the telephone with regard to consultancy/project.

Arrange date/time/venue of Scoping Meeting.

Following scoping meeting a report is provided which includes: -

Performance Indicators.

Timescales.

Agreed format of final report.

Costings.

Client agrees work to be undertaken.

Yes

No (No further action).

Associate identified.

Associate contacts client to discuss work.

Work undertaken.

Following each visit a Note of Visit is produced. (5 working days).

At the end of the consultancy a final report is produced to the agreed format. (10 working days).

CiE Director contacts client to: -

Ensure report has been received.

Clarify any outstanding issues.

Request evaluation in relation to the work undertaken.